Cenno
Support
Most answers are below. For anything else, write to [email protected], or use Settings → About → Feedback in the app, which lets you attach screenshots.
Contact
[email protected] · replies within a few days
Common questions
How do I back up, or move to a new phone?
Two ways. Turn on Settings → Data → iCloud Sync, which is free and uses your own iCloud. Or use Settings → Back up everything to export a .json file and restore it on the new device with Restore from backup. The backup embeds receipt photos.
How does iCloud sync work?
Sign both devices into the same iCloud account and turn on Settings → Data → iCloud Sync on each. Records made on either device merge; the later edit wins. Sync is off by default, and turning it off keeps the data on both devices.
How do I restore Pro?
Open any Pro feature and tap Restore purchase at the bottom of the paywall, signed in with the Apple Account you bought with. If you bought the paid 1.0 version, 2.0 recognises it automatically and Pro lifetime is free.
Refunds
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Importing statements
Statement import is a Pro feature. Export a CSV from your bank, Alipay or WeChat Pay, then choose the file under Import in Cenno. Parsing happens entirely on the device.
Deleting my data
Delete the app to remove everything on that device. If iCloud sync was on, remove the Cenno container under iCloud → Manage Storage. To delete feedback you sent, write to [email protected].
Languages
English and Simplified Chinese. Cenno follows the system language unless you pick one in Settings.